Testimonials
A Selection of comments kindly submitted by our valued customers.
From: Mr Robert Gunn (e-mail address removed for customer privacy)
Sent: 14th May 2012 14:01
To: sales@acar2go.co.uk
Subject: Aftersales service
Hi Mark, I have received the cheque that you sent me for the fault on my car that unfortunately would have been covered had my mechanic actually bothered to call the warranty company as I asked him to.
It was very generous of you to cover the cost at your expense as I did buy the car some time ago last year, my peugeot 207 GT is a super car and continues to delight me as does your after sales service.
Thanks again
Regards
Mr Robert Gunn
Woking, Surrey
From: carl ludlam (e-mail address removed for customer privacy)
Sent: 10th March 2012 20:14
To: mark@acar2go.co.uk
Subject: Google review
Hi Mark, I have posted a review on google already. But I just wanted to drop you a copy direct as it may not have published?
I needed a family car to carry around my precious two children. I have had a lot of poor experiences of car dealers in the past.
From the moment that we set foot on the forecourt at Acar2go we were ALL made to feel like old friends, if not family.
My two boys were spoilt with toys to play with and a drink. Mark and the staff were honest trustworthy and reliable.
I had one or two teething troubles with my new car which Mark dealt with promptly and professionally.
On a recent return to Acar2Go for an administrative issue Mark noticed another minor issue and resolved it personally.
Mark you are a man of honesty and integrity.
I have recommended you to friends and colleagues and you will see us again for another excellent car.
Thanks so much.
Carl
From: helen wishart (e-mail address removed for customer privacy)
Sent: 31st March 2012 23:29
To: mark@acar2go.co.uk
Subject: New Car
Thanks very much Mark!
Just want to say what an amazing car I now own, I really love it!
Thank you for such an excellent service from yourself and John, I will highly recommend you to anyone I know thats looking for a car.
Thanks
Helen
From: jackie rose (e-mail address removed for customer privacy)
Sent: 29th March 2012 16:57
To: sales@acar2go.co.uk
Subject: service received
Rating (Cost / Customer Service / Quality): 5 / 5 / 5
After care over and above what you would expect.
I can’t praise them highly enough, they looked after me so well I will never go anywhere else.
I was guided towards the best car for my price bracket and needs with no pushy sales pitch.
They have done what they promised and more besides.
Thank you so much
Jackie
From: pete.karystos (e-mail address removed for customer privacy)
Sent: 7 January 2012 14:31
To: sales@acar2go.co.uk
Subject: Jumbuck Truck
Rating (Cost / Customer Service / Quality) : 5 / 5 / 5
I am an ex-pat living in Greece, wanting to buy a pickup, I found one on acar2Go website, bought it totally on trust from photo's over internet and confidence in the person on the end of the phone. (Mark)
I left a deposit and they held on to it for two months until I was able to return & pick it up.
The car was spot on as described just driven it back to Greece. One stretch 10 hrs non-stop apart from fuel!!!!
Never missed a beat bl**dy good car, bl**dy good firm. RECOMMEND THEM TO ANYONE.
Nice to know in this day & age you can trust someone
Well done and thanks
Pete
From: julia wasey (e-mail address removed for customer privacy)
Sent: 19 March 2012 13:02
To: sales@acar2go.co.uk
Subject: Citroen Xsara Picasso
I would like to say a very big thank you to Mark at a car 2 go ltd for the way he looked after me from when I first phoned up to enquire about one of his cars, to when I went to view the car with my husband and son.
He was very friendly and helpful and went the extra mile by picking us up at the train station and even paying our travel expenses from London.
My son aged 7, was very delighted to be offered sweets and drinks, he had a feast, with no added expense, all courtesy of Mark.
As my husband and I were not very sure what things to look out for when buying a used car, Mark was very helpful in pointing out a few things to look out for.
Having been very suspicious of car dealers, I can now say that there are some honest, trustworthy dealers about, Mark is proof of this.
We are now the happy owners of our Citroen Xsara Picasso, and I would thoroughly recommend a car 2 go ltd, we have brought a car with the peace of mind that if anything goes wrong, Mark and his company are there to help.
What also is good to know is that they supply you with an auto check report, so you can see if there is anything suspect with the car.
Thank you again for all your help and I will be strongly recommending you to my friends and family, it pays to travel that bit further if you want to get a good decent deal.
I look forward to doing business with you if and when I decide to change the car in the future. Keep up the good work.
Julia, Phillip and Clayton
DEAR MARK,
WE HAVE RECEIVED THE CHEQUE CONCERNING THE TYRES FOR MY PEUGEOT 407 CAR THAT WE BOUGHT FROM YOU RECENTLY.
WE ARE VERY PLEASED WITH THE SERVICE RECEIVED FROM YOUR COMPANY AND WITH OUR NEW CAR, THE LEVEL OF CARE AND ATTENTION THAT YOU HAVE EXTENDED TO US AS CUSTOMERS IS VERY HIGH AND AS STATED ON YOUR WEBSITE AND IN ANY OF MY CAR BUYING EXPERIENCES, SECOND TO NONE.
DESPITE HAVING A SMALL PROBLEM YOU DEALT WITH THIS IMMEDIATELY WITH NO QUIBBLE AND AT YOUR OWN EXPENSE, WE ARE ALSO GRATEFUL FOR YOUR COURTESY.
IN ALL INSTANCES OF CONTACT WITH YOUR COMPANY THE WELCOME HAS ALWAYS BEEN VERY WARM, ALL OF YOUR TEAM ARE EXTREMELY PROFESSIONAL.
PLEASE PASS ON MY THANKS AND GRATITUDE TO THEM AND ALSO TO YOURSELF.
CHRIS RANDELL
Dear Mark,
I feel compelled to write to thank you and your staff for supplying my car, (Peugeot 207 GT 150BHP) it was the bright orange one that I bought in November 2011, I have been too busy enjoying it to write before now.
The preparation of the car for sale was very impressive, like the window glass being crystal clear, I also appreciated the way you handled used car sales.
My friends like the peugeot too and agree with me that it was great value for money.
Keep up the good work and I hope to return to you in the future.
Regards
Mr Robert Gunn
Woking, Surrey.
My experience with acar2go:
I was very sceptical when I read the reviews about acar2go, right from when I first met the guys to the moment I drove off in my new car I was very suspicious knowing there are not many legitimate car dealers around anymore.
I am very pleased to say that acar2go is definitely one of the very few good ones around.
When I first got my car I noticed a problem, the engine management light came on, I thought I might as well contact them to let them know, no answer so I left a message, to my surprise they phoned me back soon after to say that they have arranged for their mechanic to pick the car up and take a look (about a 60 mile round trip here and then back)
I was pretty surprised with this response as most car dealers would just have said the same three words, "sold as seen".
Luckily I have a good friend who owns a garage who took a look and the engine light turned out to be just some dust in the sensor, it has not given me any trouble since (I have had the car for about three months now).
Service Given:
• They fully MOT'd and serviced the car.
• They reserved the car for me for about two weeks knowing I really wanted it even though they knew they could have sold it sooner.
• I told Mark that the oil looked a little old however I put down a deposit anyway, to my surprise they serviced the car again and changed the oil, EVEN THOUGH I had already bought the car AND he knocked £30 off the price for an oil change that I was going to do myself.
• When I thought there was a problem with the car after I had bought it they offered to look at it free of charge.
• They polished the car before I drove away.
In overview these guys are the best car dealer I have been to and would recommend them to anyone!
You will find my picture up on their wall of fame next to my Audi A3 with a smile on my face and I’m glad to say the smile is still there!
Thanks guys!!!!
Sam Thompson
Acar 2 go Ltd, are a very professional company, with honesty and customer service second to none. The service and personal approach is very much appreciated and is far and above most of the main dealerships you will find around today.
I would without hesitation recommend anyone who was interested in purchasing a car to check out Mark at Acar 2 Go Ltd.
First class service.
Thanks again Mark,we will be calling soon for our sons first car.
Many thanks
Neil and Carla Stewart
I went searching for a replacement Ford Focus at very short notice and actually found Mark through an ebay ad. However his garage was closest to where I live and seemed to provide a couple of good options.
When I went to visit, Mark could not have been nicer; no hard sell but he was available to answer any questions I had. In fact there were 3 vehicles that matched my criteria and all were low mileage, good condition options.
Mark made it very easy for me to make my selections and I even brought the family over the next day for a test drive. nothing was too much hassle and he made the transaction simple and smooth and I was able to pick up the replacement car sooner than I expected, with a reasonable PX value on the old banger also in the bag.
It was a pleasure to do business in a clear, hassle-free, friendly and unimposing environment. I will definitely be a repeat customer in the future. Good luck for 2010, Acar2go! Many thanks.
Ant Everett
I just wanted to express our appreciation for the way that you have handled the purchase of the Corsa for my daughter. The purchase process was pressure and hassle free.
Two days after purchase, we were unfortunate to detect a "clacking" noise on an idling engine at operating temperature. However, you dealt with this without quibble having the timing chain replaced at your expense very promptly.
The whole experience of buying a car from yourself and after sales experience has been first class.
Maurice Crump
When my mums car broke down and she was told it was going to be really expensive to fix we needed to find her a new car asap. Via Autotrader I found a car that fit the bill with aCar2go and emailed Mark to find out if it was still available.
Despite it being Marks day off he replied promptly and we arranged to view the car at 8 am the following morning since I needed to get to work. We were happy with the car and arranged to buy it straight away.
Mark kindly agreed to organise taxing the car as well as valeting it and delivering it to my Mums house by noon the same day. He also drove her to the garage to her old car and helped her unload her belongings into the new car.
It was way beyond the call of duty and I would recommend him and his company to anyone.
Suzanne Hughes
My daughter bought a Peugeot 206 from Mark and she is really pleased with the car. Mark was very helpful and patient with us females and went out of his way to explain details about the car. Very reassuring to buy a second hand car from a local dealer and I will definitely be returning to buy my second daughter a car from him.
Carole Jones
I just had to e-mail you to say thank you! The Mondeo is fantastic in every way!
But the thing that most impressed me was the professional way you took care of my wife and I. You have made me change the pre-conceived way I look at car salesmen or should I say sales person and I would have no hesitation in recommending my family and friends to buy a car for you!
Best wishes from a very satisfied customer!
Cheers Shaun Handisides
Having had some bad experience in buying a car before, Acar 2 Go was recommended to me by someone who had purchased there before so I was already expecting good service. However, the level of professionalism surprised me.
Time was taken in making sure that the cars I liked the look of also served my needs which raised some issues I hadn't thought of. I was impressed there was no pressure sales chat just an interest in finding me the right car and the prices offered were competitive.
I managed to stay within my budget including getting some great value warranty cover and a years tax.
When the time comes to change again I will definitely go back.
Danny Molloy
Coventry
I bought a car from Acar 2 Go about a year ago, which had a few niggly problems but which unfortunately were not covered by a warranty. Everything was sorted out quickly and without any problems, for which I was very grateful.
The car I bought was 4 years old and although very well presented and clean, it had a few small marks on it and Mark was completely honest and fully disclosed everything including the fact the bumper and bonnet had been painted, which I never would have known.
I was so happy with the service that I recently bought a second car and would not hesitate to recommend this company.
I felt completely at ease and was grateful for the No Haggling on the price, which made me feel quite comfortable that I wouldn't need to negotiate. I had viewed cars for sale privately at more money with no warranty so knew that the prices were fair and reasonable.
Keep up the good work.
George Hook
Haverhill, Suffolk
I purchased my Ford Focus from Mark last year and I have been very pleased with the car. If you want personal service from someone that isn't going to mess you around, then I would highly recommend buying your car from Acar 2 Go Ltd. I would not hesitate in recommending them to my friends and family and would definitely buy next car from them. I don't think you would be able to get such a good quality car for the money anywhere else.
Zoe le Jeune
I would recommend Mark to anyone and have. He listens to what your wants are, advises from his exp, and comes up with the goods. I have a Black STDi Golf 3 years old which is just fab, spec what I wanted, two days to arrive, new tyres put on, MOT'd early for me, there was nothing too much trouble. I will be back when I need to change it again. mark is a friendly, trustworthy, reliable guy, with no bull, and does not make women feel intimidated or useless, which I found refreshing. Good luck with the business Mark!
Terri Holloway
Acar 2 Go has provided my daughter with her first car! Good value for money, all documentation provided, up to date MOT & full service history - sold with honesty! Fantastic customer liaison - so good in fact went in for one car and came out with two! Will recommend to all and will certainly return again for daughter number 2
Jacky Hobbs
As a lovely footnote to this last testimonial, Jacky has indeed returned to buy a car for Daughter Number 2, she also at the same time replaced the car for Daughter Number 1 with another car that she saw here when she was looking for a car for Daughter Number 2, I was also glad to take her previous purchase as a part exchange, that means the Hobbs family have now bought 4 cars in total from acar2go!
